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The fitness, leisure and physical activity sector as a whole is beginning to change. In part this is due to the fact that awareness around the health benefits of exercise is growing, but the availability of affordable leisure facilities is having an impact on local communities that would have otherwise remained disengaged from exercise. Yet the continued expansion of budget gym chains are an indicator of a wider trend. Now that the cost of living has increased across the board, customers want more for the little money that they have.
Having strong face to face service skills are the key to ensuring that customers will keep coming back.
Having strong face to face service skills are the key to ensuring that customers will keep coming back. As a holistic approach to exercise becomes the norm, a professional that is in a position to offer bespoke services unique to their client will be in a stronger position in the long term. Of course while it is equally important to have the correct qualifications and demonstrate technical knowledge, it has to be acknowledged that the future of the sector lies beyond the 12% that are already regularly attending the gym.
With the Government investing in both skills and school sports, as well as numerous programmes targeted specifically at families such as the Asda Active campaign, there is a shift towards the importance of an overall lifestyle change over a short term fix.
By learning from large corporations that have taken the time to invest in hospitality, the consumer facing part of the sector can be drastically improved. As more people inevitably take to the gym floor in order to tackle underlying health problems, it is taking the time to understand a customer’s needs that will impact on long term success. Not only can this help develop a steady stream of income for the personal trainer, fitness instructor or gym chain, it can also assure a long term impact on the lifestyle of the client.
Word of mouth continues to be one of the most powerful and influential forms of advertising, one bad word can turn an entire network of people away from your business. So take the time to talk to your customers, be friendly and gradually the walls between those that visit gyms and those that don’t will start to crumble to the mutual benefit of all involved.
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By David Stalker, CEO, ukactive (www.ukactive.com)
Very happy with customer service. All my questions were answered.
I have spoken with few people and all of them have been very nice and helpful.
Very good explanation and helpful tests
The online course is easy to access and enjoy all the detailed and video presentation and very good teachers. Love it!
I had very good communication with my first point of contact. It was clear and encouraging and all the follow up happened as had been described to me. Tes i would recommend The Training Room.
Everyone that I've been in contact with about getting started with my online course has been supportive and patient. I've been given accurate and enlightening overviews of my course and I'm excited to see where it leads me.
Elliot James Robert Abbey
So easy to speak to!!! Any question or queries I had they answered efficiently and answered all questions perfectly :) couldn’t recommend enough
If you are looking to change career and become a Personal Trainer, I would recommend speaking to the Training Room who have been brilliant so far in helping me make the big step to attend one of their courses in the near future.
Very professional and quick to respond. Extremely helpful all the way through. Would highly recommend.
Adam Colin John Mapp
Was very prompt in getting me set up and everything sorted, made sure I was aware of everything, however i decided to cancel due to it being not the right time for me financially.
the customer service was great
I would recommend this course. They call you back or phone promptly if you have a problem. The course is full of information for the student to learn.
Online teaching courses initiated by this platform is remarkable. Anybody who has fewer resources can take a loan for completing this online course.
So far they have been brilliant supporters very efficient in answering the emails.
Holly was very helpful. She fully explained the course and all of the support that was provided during and after the course had finished. Very impressed with my experience, thank you.
Just started course but very helpful and always return calls emails
My experience so far with the cyber security Technologist e-learning is brilliant because I can do it when I'm free through the day (as I work nights) but also whenever I've got the time.
The course layout is simple and easy to follow, the information provided in your learning section is simple and easily broke down to be able to understand the information your taking in.
I've had emails from my tutor and careers support office explaining how their there to help me through every step of the way.
They also give you live prodiction on when you should finish your on course (depending on how long you put in daily) From my personal experience so far I haven't found any faults or wrongs with training platform or from the help of tutors/ career officers so.... This is why I have gave it a 5 start rating.
I am happy with the service provided thus far. All advisors have communicated well the course aims and I have a career support officer! I am looking forward to my course.
Victoria Mary Moore
Laura was so so helpful and answered all my questions and responded quickly!
I've only just begun but the help I've recieved so far from signing up with Scott to receiving a wealth of information to get me started with my Tutor Charlotte has been very professional and very responsive. Would highly recommend 👍🏻
Quick and easy to use also response is very quick and simple to use
Mohammed Naim Alam