Alternatively to speak to an Academy Assessor call: 01202 313500
At The Training Room each of our students is important to us, and we believe you have the right to a fair, swift and courteous service at all times. We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.
Contact us in the following ways:
The Ombudsman offers a free, independent service where the customer and business cannot reach final resolution. They may require us to take practical action that may benefit you, offer an apology or explanation, and/or make a financial award. Their final decision is binding on us as a business, not you as the customer or complainant.
You need to contact the Ombudsman within six months from the date of our final response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
The Ombudsman may not be able to consider your complaint if:
If your complaint does not relate to a financial product but you remain unhappy with the outcome, you may wish to consider contacting the Citizens Advice consumer service. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.
The Training Room staff provided excellent service. The staff are knowledgeable and well trained. They were able to resolve my queries promptly and without hassle. They are well-mannered and professional people.
Very happy with customer service. All my questions were answered.
I have spoken with few people and all of them have been very nice and helpful.
Very good explanation and helpful tests
The online course is easy to access and enjoy all the detailed and video presentation and very good teachers. Love it!
I had very good communication with my first point of contact. It was clear and encouraging and all the follow up happened as had been described to me. Tes i would recommend The Training Room.
Everyone that I've been in contact with about getting started with my online course has been supportive and patient. I've been given accurate and enlightening overviews of my course and I'm excited to see where it leads me.
Elliot James Robert Abbey
So easy to speak to!!! Any question or queries I had they answered efficiently and answered all questions perfectly :) couldn’t recommend enough
If you are looking to change career and become a Personal Trainer, I would recommend speaking to the Training Room who have been brilliant so far in helping me make the big step to attend one of their courses in the near future.
Very professional and quick to respond. Extremely helpful all the way through. Would highly recommend.
Adam Colin John Mapp
Was very prompt in getting me set up and everything sorted, made sure I was aware of everything, however i decided to cancel due to it being not the right time for me financially.
the customer service was great
I would recommend this course. They call you back or phone promptly if you have a problem. The course is full of information for the student to learn.
Online teaching courses initiated by this platform is remarkable. Anybody who has fewer resources can take a loan for completing this online course.
So far they have been brilliant supporters very efficient in answering the emails.
Holly was very helpful. She fully explained the course and all of the support that was provided during and after the course had finished. Very impressed with my experience, thank you.
Just started course but very helpful and always return calls emails
My experience so far with the cyber security Technologist e-learning is brilliant because I can do it when I'm free through the day (as I work nights) but also whenever I've got the time.
The course layout is simple and easy to follow, the information provided in your learning section is simple and easily broke down to be able to understand the information your taking in.
I've had emails from my tutor and careers support office explaining how their there to help me through every step of the way.
They also give you live prodiction on when you should finish your on course (depending on how long you put in daily) From my personal experience so far I haven't found any faults or wrongs with training platform or from the help of tutors/ career officers so.... This is why I have gave it a 5 start rating.
I am happy with the service provided thus far. All advisors have communicated well the course aims and I have a career support officer! I am looking forward to my course.
Victoria Mary Moore
Laura was so so helpful and answered all my questions and responded quickly!
I've only just begun but the help I've recieved so far from signing up with Scott to receiving a wealth of information to get me started with my Tutor Charlotte has been very professional and very responsive. Would highly recommend 👍🏻