Alternatively to speak to an Academy Assessor call: 01202 313500
At The Training Room each of our students is important to us, and we believe you have the right to a fair, swift and courteous service at all times. We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.
Contact us in the following ways:
The Ombudsman offers a free, independent service where the customer and business cannot reach final resolution. They may require us to take practical action that may benefit you, offer an apology or explanation, and/or make a financial award. Their final decision is binding on us as a business, not you as the customer or complainant.
You need to contact the Ombudsman within six months from the date of our final response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
The Ombudsman may not be able to consider your complaint if:
If your complaint does not relate to a financial product but you remain unhappy with the outcome, you may wish to consider contacting the Citizens Advice consumer service. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.
Very informative and understanding
The Training Room staff provided excellent service. The staff are knowledgeable and well trained. They were able to resolve my queries promptly and without hassle. They are well-mannered and professional people.
Very happy with customer service. All my questions were answered.
I have spoken with few people and all of them have been very nice and helpful.
Very good explanation and helpful tests
The online course is easy to access and enjoy all the detailed and video presentation and very good teachers. Love it!
I had very good communication with my first point of contact. It was clear and encouraging and all the follow up happened as had been described to me. Tes i would recommend The Training Room.
Everyone that I've been in contact with about getting started with my online course has been supportive and patient. I've been given accurate and enlightening overviews of my course and I'm excited to see where it leads me.
Elliot James Robert Abbey
So easy to speak to!!! Any question or queries I had they answered efficiently and answered all questions perfectly :) couldn’t recommend enough
If you are looking to change career and become a Personal Trainer, I would recommend speaking to the Training Room who have been brilliant so far in helping me make the big step to attend one of their courses in the near future.
Very professional and quick to respond. Extremely helpful all the way through. Would highly recommend.
Adam Colin John Mapp