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Online Cancellation & Refund Policy


  • Once you have submitted a payment using our portal we do not have the ability to cancel it.



Payments towards course fees

  • By paying your course fees online, you have a statutory cancellation period under the Consumer Contract Regulations 2013 - This normally means that you have 14 days in which to cancel your course.
  • The 14 day cancellation period starts the day after you have completed your payment.
  • There may be exemptions to the cancellation period and full details are contained within the Terms & Conditions for your course type. Please follow the links below:
Health and Fitness
Beauty and Wellbeing
Health and Social

For further information please contact your Academy Assessor on: 0800 021 650

Payments towards your funding agreement

  • Your payment will be applied to your account within 2 working days – as such there is no statutory refund period.
  • If for any reason you require a refund, we will consider the details of your request and any offer of a refund will be entirely at our discretion.

For further information, contact our Collections Team on: 01202 238648