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Desktop Support Technician

Desktop support requires the right knowledge. Your next employer won’t expect you to have a degree in computing, but you will need to prove your ability to do the job and do it well. If you’re looking to start your career here, or want to upskill and boost your earning potential, getting certified is key.

To secure employment in this role, many employers look for specific hard skills like proof of your ability to diagnose faults, software installation and configure servers. These technical abilities aren’t the only attributes that will make you stand out though - employers also look for soft skills including the ability to problem solve, prioritise your workload and excellent communication skills.

If you’ve already got the soft skills, why not get certified and start your career as a Desktop Support Technician?


What Does a Desktop Support Technician Do?

As a Desktop Support Technician, you’ll often be the first point of call for technical issues. So, if someone is struggling to install the printer driver or can’t download the latest Windows update, you’ll be called upon to help. What might seem trivial to you can help the company immeasurably.

You’ll be supporting people from all levels of the business, from receptionist to CEO, so keeping communication clear and free from technical jargon will really pay off. You’ll also support other members of the technical team, assisting with routine updates and team training.

No two days will be the same – you can be assisting a colleague with their desktop computer one moment and diagnosing software incidents the next. You’ll be responsible for second line support in person and remotely which means you’ll be in contact with different colleagues, giving you a social and varied career.

How Do I Become a Desktop Support Technician?

To land a role here, you’ll need to have an interest in technology and have general understanding of many areas of IT – if those skills are lacking, you’ll need to consider brushing up on areas like networking issues, configuring devices, troubleshooting software and hardware and server configuration and its features.

You can develop key skills by undertaking training courses that lead to industry recognised certifications – these can be the difference between starting your new career, and well, not.

A typical day can see you solving network and operating system issues, managing identity and data breaches, maintain and manage the computer systems. The average salary of a Desktop Support Technician is £22k, as your career progresses, you could see yourself taking on further responsibilities, including team management, with your salary rising up to £33k.

In short, it will take a little time to get there. If you’re in need of upskilling, it can take on average 6-9 months to get certified. You’ll need to ensure you’re taking the most relevant certifications that employers are looking for, so be sure to look out for courses with networking, software installation, configuring Windows devices and servers, and deploying network services.

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Desktop Support Technician

Build your foundational knowledge of desktop, laptop and mobile systems, servers, software installation and securityBuild your foundational knowledge of desktop, laptop and mobile systems, servers, software installation and security.

Fundamental Skills
Earning your CompTIA IT Fundamentals certification demonstrates your foundational knowledge of desktop, laptop and mobile systems, servers, software installation, and security.

Learning Advantage
If you’re new to the world of IT, completing your IT Fundamentals certification ensures you have foundational IT knowledge. Plus it paves the way to more advanced certifications like CompTIA A+.

1. Motherboards, Processors, and Memory
2. Storage Devices and Power Supplies
3. Peripherals and Expansion
4. Networking Fundamentals
5. Securing Virtualized, Distributed, and Shared Computing
6. Installing Wireless and SOHO Networks
7. Setting Up a Computer
8. Maintaining a Computer
9. Installing and Configuring software
10. Updating and Upgrading Hardware
11. Mobile Devices
12. Troubleshooting Operational Problems
13. Security and Access control

Develop your expertise to work with mobile devices and networking technology

1. Troubleshooting
2. Motherboards and CPUs
3. Computer power supplies
4. Memory
5. Computer expansion
6. Physical storage
7. Input-output devices
8. Display Devices
9. Operating systems
10. Windows management
11. Network basics
12. Network cables and connectors

Learn to hardware, install and configure operating systems, expanded security and software troubleshooting

1. Network protocols
2. Wireless networking
3. Windows networking
4. Virtualization and cloud computing
5. Mobile devices
6. Security principles
7. Security technologies
8. Securing devices and data
9. SOHO network configuration
10. Printers and multi-function print devices
11. Custom computers
12. Operational procedures

Manage identity, remote access, apps, updates and recovery, data access and protection to plan desktop and device deploymentManage identity, remote access, apps, updates and recovery, data access and protection to plan desktop and device deployment

Module 1: Installing Windows 10

  • Overview of Windows 10
  • Planning your Windows 10 deployment
  • Installing and deploying Windows 10
  • Upgrading to Windows 10
  • Windows 10 installation maintenance
  • Managing volume activation
  • Lab: Upgrading to Windows 10
  • Migrating user settings
  • Upgrading from Windows 8.1 to Windows 10 (optional)
  • Lab: Maintaining a Windows 10 installation with Windows Configuration Designer
  • Creating and configuring a Windows Configuration Designer provisioning package
Module 2: Performing post-installation configuration
  • Overview of management tools
  • Customizing the user interface
  • Managing devices, device drivers, and services
  • Configuring features, mobility, and power options
  • Overview of Client Hyper-V
  • Lab: Managing devices
  • Install a device driver
  • Resolving the device driver problem
  • Lab: Configuring features and power options
  • Turning on Windows features with Control Panel
  • Managing installed Windows features
  • Configuring power options
Module 3: Implementing networking
  • Homegroups, workgroups, and domains
  • Configuring IPv4 network connectivity
  • Configuring IPv6 network connectivity
  • Implementing name resolution
  • Troubleshooting network connectivity
  • Implementing wireless network connectivity
  • Lab: Implementing network connections
  • Verifying and testing network connectivity
  • Configuring automatic IPv4 addressing
  • Configuring and testing name resolution
  • Lab: Troubleshooting network connections
  • Resolving a network problem (1)
  • Resolving a network problem (2)
Module 4: Implementing network security
  • Implementing Windows Defender Firewall
  • Connection security rules
  • Implementing Windows Defender Antivirus
  • Lab: Implementing network security
  • Creating and testing inbound rules
  • Creating and testing outbound rules
  • Creating and testing connection security rules
  • Configuring Windows Defender Antivirus
Module 5: Managing Windows 10 with Group Policy
  • Overview of Group Policy
  • Configuring Windows 10 devices with GPOs
  • Lab: Configuring Group Policy Objects and settings
  • Managing Windows 10 by using Group Policy
Module 6: Implementing remote management
  • Using Remote Desktop
  • Using Remote Assistance
  • Using Windows PowerShell remoting
Module 7: Managing storage
  • Overview of storage options
  • Managing disks, partitions, and volumes
  • Maintaining disks and volumes
  • Managing Storage Spaces
  • Implementing and managing OneDrive
  • Working with virtual hard disks
  • Lab: Managing storage
  • Adding a disk
  • Creating a simple volume
  • Creating a storage space
Module 8: Managing files and resources
  • Overview of file systems
  • Configuring and managing file access
  • Managing shared folders
  • Work Folders
  • Managing printers
  • Lab: Creating, securing, and sharing a folder
  • Creating, securing, and sharing a folder
  • Lab: Implementing Work Folders
  • Configuring Work Folders
  • Lab: Managing printers
  • Managing and using a printer
Module 9: Deploying and managing apps
  • Overview of apps in Windows 10
  • The Microsoft Store and Microsoft Store for Business
  • Automating app deployment
  • Configuring web browsers
  • Lab: Deploying and managing Microsoft Store apps
  • Sideloading an app
  • Lab: Deploying apps with Windows Configuration Designer
  • Creating a provisioning package
  • Deploying the package
  • Verifying deployment
  • Lab: Configuring Microsoft Edge
  • Configuring and using Microsoft Edge
Module 10: Securing Windows 10
  • Managing user accounts
  • Configuring UAC
  • Implementing and managing BitLocker
  • Lab: Configuring user accounts
  • Managing user accounts
  • Configuring UAC
  • Lab: Managing data security
  • Using BitLocker
Module 11: Implementing Remote Connectivity
  • Overview of remote connectivity options
  • Implementing VPNs
  • Implementing DirectAccess
  • Lab: Implementing a VPN
  • Deploying a virtual private network (VPN) server
  • Creating a VPN connection
Module 12: Maintaining Windows 10
  • Updating Windows 10
  • Monitoring Windows 10
  • Lab: Maintaining Windows
  • Configuring updates for a single device
  • Configuring updates with GPOs
  • Monitoring reliability and performance
Module 13: Recovering Windows 10
  • Recovering files
  • Performing system recovery
  • Lab: Troubleshooting and recovery
  • Using File History to recover files
  • Using Previous Versions to recover files
  • Recovering a device with a restore point
  • Using the advanced startup options to recover a device

Gain the practical skills that enable you to install and configure Microsoft Windows 10. You'll gain the understanding of how to configure and support core services, and managing and maintaining Windows 10.

The modules include:

Module 01: Implementing Virtual Hard Disk Boot and Windows PE
Module 02: Understanding Windows ICD and Licensing
Module 03: Implementing Windows 10 Main Features
Module 04: Understanding Windows Media Creation Tool and Other Features
Module 05: Managing Windows 10 User Interface
Module 06: Installing Device Drivers
Module 07: Managing Device Drivers
Module 08: Implementing Storage Spaces
Module 09: Configuring Disk Partitions and VHDs
Module 10: Implementing Homegroups
Module 11: Managing Printers and File System Security
Module 12: Managing Windows Updates
Module 13: Monitoring Windows System Performance
Module 14: Managing Authorization and Authentication
Module 15: Managing Windows Event Logs
Module 16: Configure Advanced Management Tools
Module 17: Configure Networking
Module 18: Configuring Remote Assistance
Module 19: Managing Windows Apps
Module 20: Managing Windows with Remote Admin Tools
Module 21: Configure System and Data Recovery
Module 22: Configuring Virtual Private Networks

Learn to install and configure servers, server roles and features and how to deploy core network services

  • Introducing Windows Server 2012 R2
  • Installing and Confi guring Windows Server 2012 R2
  • Configuring Windows Server 2012 R2 Local Storage
  • Configuring Access to Files and Shares
  • Configuring and Monitoring Print and Document Services
  • Configuring Remote Management of Servers
  • Configuring Hyper-V
  • Creating and Confi guring Virtual Machine Storage
  • Creating and Confi guring Virtual Networks
  • Configuring IPv4 and IPv6 Addressing
  • Configuring Dynamic Host Confi guration Protocol
  • Deploying and Confi guring Domain Name System
  • Installing Domain Controllers
  • Active Directory User and Computer Accounts
  • Active Directory Groups and Organizational Units
  • Creating and Applying Group Policy Objects
  • Configuring Security Policies
  • Configuring Application Restriction Policies
  • Configuring Windows Firewall

What Do I Need to Know About the Desktop Support Technician course?

Take your learning online and work towards a career in desktop support with our Desktop Support Technician course. Complete your learning in an average of 3-6 months and graduate with 6 certifications that are key to your next career move! 
Complete the course via our state of the art learning platform and benefit from dedicated tutor support whenever you need it!


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