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Launch your new career in IT

Desktop Support Technician

Desktop support requires the right knowledge. Your next employer won’t expect you to have a degree in computing, but you will need to prove your ability to do the job and do it well. If you’re looking to start your career here, or want to upskill and boost your earning potential, getting certified is key.

To secure employment in this role, many employers look for specific hard skills like proof of your ability to diagnose faults, software installation and configure servers. These technical abilities aren’t the only attributes that will make you stand out though - employers also look for soft skills including the ability to problem solve, prioritise your workload and excellent communication skills.

If you’ve already got the soft skills, why not get certified and start your career as a Desktop Support Technician?


What Does a Desktop Support Technician Do?

As a Desktop Support Technician, you’ll often be the first point of call for technical issues. So, if someone is struggling to install the printer driver or can’t download the latest Windows update, you’ll be called upon to help. What might seem trivial to you can help the company immeasurably.

You’ll be supporting people from all levels of the business, from receptionist to CEO, so keeping communication clear and free from technical jargon will really pay off. You’ll also support other members of the technical team, assisting with routine updates and team training.

No two days will be the same – you can be assisting a colleague with their desktop computer one moment and diagnosing software incidents the next. You’ll be responsible for second line support in person and remotely which means you’ll be in contact with different colleagues, giving you a social and varied career.

How Do I Become a Desktop Support Technician?

To land a role here, you’ll need to have an interest in technology and have general understanding of many areas of IT – if those skills are lacking, you’ll need to consider brushing up on areas like networking issues, configuring devices, troubleshooting software and hardware and server configuration and its features.

You can develop key skills by undertaking training courses that lead to industry recognised certifications – these can be the difference between starting your new career, and well, not.

A typical day can see you solving network and operating system issues, managing identity and data breaches, maintain and manage the computer systems. The average salary of a Desktop Support Technician is £22k, as your career progresses, you could see yourself taking on further responsibilities, including team management, with your salary rising up to £33k.

In short, it will take a little time to get there. If you’re in need of upskilling, it can take on average 6-9 months to get certified. You’ll need to ensure you’re taking the most relevant certifications that employers are looking for, so be sure to look out for courses with networking, software installation, configuring Windows devices and servers, and deploying network services.

Send me more career information:

Desktop Support Technician

Build your foundational knowledge of desktop, laptop and mobile systems, servers, software installation and securityBuild your foundational knowledge of desktop, laptop and mobile systems, servers, software installation and security.

Fundamental Skills
Earning your CompTIA IT Fundamentals certification demonstrates your foundational knowledge of desktop, laptop and mobile systems, servers, software installation, and security.

Learning Advantage
If you’re new to the world of IT, completing your IT Fundamentals certification ensures you have foundational IT knowledge. Plus it paves the way to more advanced certifications like CompTIA A+.

1. Motherboards, Processors, and Memory
2. Storage Devices and Power Supplies
3. Peripherals and Expansion
4. Networking Fundamentals
5. Securing Virtualized, Distributed, and Shared Computing
6. Installing Wireless and SOHO Networks
7. Setting Up a Computer
8. Maintaining a Computer
9. Installing and Configuring software
10. Updating and Upgrading Hardware
11. Mobile Devices
12. Troubleshooting Operational Problems
13. Security and Access control

Develop your understanding of a wide variety of issues ranging from networking and operating systems to mobile devices and security.

1 - Introduction To Personal Computers and IT Certification: 
1.1 Personal Computer Concepts Part 1
1.2 Personal Computer Concepts Part 2
1.3 Becoming an IT Professional
1.4 Certification Basics
1.5 Review

2 - Internal Hardware Components:
2.1 Motherboards Part 1
2.2 Motherboards Part 2
2.3 BIOS Part 1
2.4 BIOS Part 2
2.5 BIOS Part 3
2.6 Power Supplies Part 1
2.7 Power Supplies Part 2
2.8 Central Processing Unit Part 1
2.9 Central Processing Unit Part 2
2.10 Central Processing Unit Part 3
2.11 Memory Part 1
2.12 Memory Part 2
2.13 Review

3 - Storage Fundamentals: 
Storage Overview
3.2 Magnetic Drives
3.3 Solid State And Flash Drives
3.4 Optical Drives
3.5 RAID Technologies
3.6 Tape Drives
3.7 Installing Hard Drives
3.8 Review

4 - Expanding Hardware Capabilities
Expansion Components Overview Part 1
4.2 Expansion Components Overview Part 2
4.3 Expansion Technologies Part 1
4.4 Expansion Technologies Part 2
4.5 Video Cards Part 1
4.6 Video Cards Part 2
4.7 Sound Cards
4.8 Networking Interface Cards
4.9 Alternative Expansion Devices
4.10 Review

5 - Working With Peripheral Devices: 
Peripheral Devices Overview
5.2 Input Devices Part 1
5.3 Input Devices Part 2
5.4 Input Devices Part 3
5.5 Output Devices Video Monitors Part 1
5.6 Output DevicesVideo Monitors Part 2
5.7 Output Devices Video Monitors Part 3
5.8 Output DevicesPrinters And Scanners Part 1
5.9 Output Devices Printers And Scanners Part 2
5.10 Output Devices Printers and Scanners Part 3
5.11 Output Devices Printers And Scanners Part 4
5.12 Input And Output Devices
5.13 Review

6 - Mobile Devices: 
Mobile Devices Overview
6.2 Laptop Computer Components Part 1
6.3 Laptop Computer Components Part 2
6.4 Laptop Computer Expansion Capabilities
6.5 Replacing Portable Computer Components Part 1
6.6 Replacing Portable Computer Components Part 2
6.7 Additional Mobile Devices Part 1
6.8 Additional Mobile Devices Part 2
6.9 Mobile Device Ports And Connectors
6.10 Review

7 - Computer Networking: 
Networking Fundamentals Part 1
7.2 Networking Fundamentals Part 2
7.3 Network Devices Part 1
7.4 Network Devices Part 2
7.5 Cable And Connectors Part 1
7.6 Cable And Connectors Part 2
7.7 TCP/IP Fundamentals Part 1
7.8 TCP/IP Fundamentals Part 2
7.9 TCP/IP Fundamentals Part 3
7.10 TCP/IP Fundamentals Part 4
7.11 TCP/IP Fundamentals Part 5
7.12 Internet Connectivity
7.13 Wireless Networks Part 1
7.14 Wireless Networks Part 2

8 - Hardware And Network Troubleshooting: Troubleshooting Models Part 1 & 2, Troubleshooting Physical Issues Part 1, 2 & 3, Troubleshooting Networking Issues Part 1 & 2, Troubleshooting Mobile Devices & Troubleshooting Printers

Learn to set up, upgrade and maintain all versions of Windows, work with visualisation technologies and configure and secure mobile devicesLearn to set up, upgrade and maintain all versions of Windows, work with visualisation technologies and configure and secure mobile devices

Module 1 - Introduction To Operating Systems: 1.1 Introduction, 1.2 Operating Systems Overview Part 1, 1.3 Operating Systems Overview Part 2, 1.4 Operating Systems Functions Part 1, 1.5 Operating Systems Functions Part 2, 1.6 Windows OS Versions Part 1, 1.7 Windows OS Versions Part 2, 1.8 Windows OS Versions Part 3, 1.9 Basic Navigation And Management Part 1 & 1.10 Basic Navigation And Management Part 2

Module 2 - Installing Windows Operating Systems: 2.1 PreInstalling Task, 2.2 Performing Clean Installs Part 1, 2.3 Performing Clean Installs Part 2, 2.4 Performing Upgrades &
2.5 Migrating User Data

Module 3 - Configuration And Management In Windows: 3.1 Using Control Panel And PC Settings Part 1, 3.2 Using Control Panel And PC Settings Part 2, 3.3 Using Control Panel And PC Settings Part 3, 3.4 Using Graphical Administrative Tools Part 1, 3.5 Using Graphical Administrative Tools Part 2, 3.6 Using Graphical Administrative Tools Part 3, 3.7 Using Graphical Administrative Tools Part 4, 3.8 Using Command Line Administrative Tools, 3.9 Configuring Networking Part 1, 3.10 Configuring Networking Part 2, 3.11 Configuring Networking Part 3, 3.12 Operating System Security Part 1, 3.13 Operating System Security Part 2, 3.14 Operating System Security Part 3 & 3.15 Windows Preventative Maintenance

Module 4 - Utilizing Alternative Operating Systems: 4.1 Mac And Linux Overview, 4.2 OS Features And Tools & 4.3 Best Practices Using Alternative Operating Systems, 4.4 Basic Command Line Administration In Linux, 4.5 Network Operating Systems Part 1 & 4.6 Network Operating Systems Part 2

Module 5 - Virtualization And Cloud Computing: 5.1 Understanding Virtualization & 5.2 Basic Cloud Concepts

Module 6 - Managing Mobile Devices: 6.1 Mobile Devices Overview, 6.2 Mobile Operating Systems, 6.3 Network Connectivity And Email & 6.4 Mobile Device Synchronization

Module 7 - Understanding System Security: 7.1 Understanding Threats To Security Part 1, 7.2 Understanding Threats To Security Part 2, 7.3 Understanding Threats To Security Part 3,
7.4 Understanding Common Prevention Methods Part 1, 7.5 Understanding Common Prevention Methods Part 2 & 7.6 Understanding Common Prevention Methods Part 3

Module 8 - Troubleshooting And Operational Procedures: 8.1 Troubleshooting Theory, 8.2 Communication And Professionalism Part 1, 8.3 Communication And Professionalism Part 2, 8.4 Operational And Safety Procedures, 8.5 Security And Privacy Guidelines For Troubleshooting, 8.6 Troubleshooting Operating Systems Part 1, 8.7 Troubleshooting Operating Systems Part 2, 8.8 Troubleshooting Mobile Devices Part 1, 8.9 Troubleshooting Mobile Devices Part 2, 8.10 Troubleshooting Common Security Issues Part 1, 8.11 Troubleshooting Common Security Issues Part 2 & 8.12 Conclusion

Manage identity, remote access, apps, updates and recovery, data access and protection to plan desktop and device deploymentManage identity, remote access, apps, updates and recovery, data access and protection to plan desktop and device deployment

Module 1: Installing Windows 10

  • Overview of Windows 10
  • Planning your Windows 10 deployment
  • Installing and deploying Windows 10
  • Upgrading to Windows 10
  • Windows 10 installation maintenance
  • Managing volume activation
  • Lab: Upgrading to Windows 10
  • Migrating user settings
  • Upgrading from Windows 8.1 to Windows 10 (optional)
  • Lab: Maintaining a Windows 10 installation with Windows Configuration Designer
  • Creating and configuring a Windows Configuration Designer provisioning package
Module 2: Performing post-installation configuration
  • Overview of management tools
  • Customizing the user interface
  • Managing devices, device drivers, and services
  • Configuring features, mobility, and power options
  • Overview of Client Hyper-V
  • Lab: Managing devices
  • Install a device driver
  • Resolving the device driver problem
  • Lab: Configuring features and power options
  • Turning on Windows features with Control Panel
  • Managing installed Windows features
  • Configuring power options
Module 3: Implementing networking
  • Homegroups, workgroups, and domains
  • Configuring IPv4 network connectivity
  • Configuring IPv6 network connectivity
  • Implementing name resolution
  • Troubleshooting network connectivity
  • Implementing wireless network connectivity
  • Lab: Implementing network connections
  • Verifying and testing network connectivity
  • Configuring automatic IPv4 addressing
  • Configuring and testing name resolution
  • Lab: Troubleshooting network connections
  • Resolving a network problem (1)
  • Resolving a network problem (2)
Module 4: Implementing network security
  • Implementing Windows Defender Firewall
  • Connection security rules
  • Implementing Windows Defender Antivirus
  • Lab: Implementing network security
  • Creating and testing inbound rules
  • Creating and testing outbound rules
  • Creating and testing connection security rules
  • Configuring Windows Defender Antivirus
Module 5: Managing Windows 10 with Group Policy
  • Overview of Group Policy
  • Configuring Windows 10 devices with GPOs
  • Lab: Configuring Group Policy Objects and settings
  • Managing Windows 10 by using Group Policy
Module 6: Implementing remote management
  • Using Remote Desktop
  • Using Remote Assistance
  • Using Windows PowerShell remoting
Module 7: Managing storage
  • Overview of storage options
  • Managing disks, partitions, and volumes
  • Maintaining disks and volumes
  • Managing Storage Spaces
  • Implementing and managing OneDrive
  • Working with virtual hard disks
  • Lab: Managing storage
  • Adding a disk
  • Creating a simple volume
  • Creating a storage space
Module 8: Managing files and resources
  • Overview of file systems
  • Configuring and managing file access
  • Managing shared folders
  • Work Folders
  • Managing printers
  • Lab: Creating, securing, and sharing a folder
  • Creating, securing, and sharing a folder
  • Lab: Implementing Work Folders
  • Configuring Work Folders
  • Lab: Managing printers
  • Managing and using a printer
Module 9: Deploying and managing apps
  • Overview of apps in Windows 10
  • The Microsoft Store and Microsoft Store for Business
  • Automating app deployment
  • Configuring web browsers
  • Lab: Deploying and managing Microsoft Store apps
  • Sideloading an app
  • Lab: Deploying apps with Windows Configuration Designer
  • Creating a provisioning package
  • Deploying the package
  • Verifying deployment
  • Lab: Configuring Microsoft Edge
  • Configuring and using Microsoft Edge
Module 10: Securing Windows 10
  • Managing user accounts
  • Configuring UAC
  • Implementing and managing BitLocker
  • Lab: Configuring user accounts
  • Managing user accounts
  • Configuring UAC
  • Lab: Managing data security
  • Using BitLocker
Module 11: Implementing Remote Connectivity
  • Overview of remote connectivity options
  • Implementing VPNs
  • Implementing DirectAccess
  • Lab: Implementing a VPN
  • Deploying a virtual private network (VPN) server
  • Creating a VPN connection
Module 12: Maintaining Windows 10
  • Updating Windows 10
  • Monitoring Windows 10
  • Lab: Maintaining Windows
  • Configuring updates for a single device
  • Configuring updates with GPOs
  • Monitoring reliability and performance
Module 13: Recovering Windows 10
  • Recovering files
  • Performing system recovery
  • Lab: Troubleshooting and recovery
  • Using File History to recover files
  • Using Previous Versions to recover files
  • Recovering a device with a restore point
  • Using the advanced startup options to recover a device

Resolve and identify desktop application, networking and security issues and learn to manage and maintain systems that run Windows 7 client

Module 1: Implementing a Troubleshooting Methodology

  • Lesson 1: Introduction to the EDST Job Role
  • Lesson 2: Overview of Troubleshooting Steps
Module 2: Troubleshooting Startup Issues
  • Lesson 1: Overview of the Windows 7 Recovery Environment
  • Lesson 2: Configuring and Troubleshooting Startup Settings
  • Lesson 3: Troubleshooting Operating System Services Issues
  • Lab: Troubleshooting Startup Issues
  • Exercise 1: Resolving a Startup Problem (1)
  • Exercise 2: Resolving a Startup Problem (2)
Module 3: Using Group Policy to Centralize Configuration
  • Lesson 1: Overview of Group Policy Application
  • Lesson 2: Resolving Client Configuration Failures and GPO Application Issues
  • Lab: Using Group Policy to Centralize Configuration
  • Exercise 1: Resolve Group Policy Application (1)
  • Exercise 2: Resolve Group Policy Application (2)
Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
  • Lesson 1: Overview of Hardware Troubleshooting
  • Lesson 2: Troubleshooting Physical Failures
  • Lesson 3: Monitoring Reliability and Performance
  • Lesson 4: Configuring Performance Options in Windows 7
  • Lesson 5: Troubleshooting Device Driver Failures
  • Lab  Resolving Hardware Device and Device Driver Issues
  • Exercise 1: Resolving Hardware Issues
  • Exercise 2: Configuring Group Policy to Control Device Installation (optional)
  • Lab B: Troubleshooting Performance-Related Issues
  • Exercise: Troubleshooting a Performance Problem
Module 5: Troubleshooting Network Connectivity Issues
  • Lesson 1: Determining Network Settings
  • Lesson 2: Troubleshooting Network Connectivity Issues
  • Lab: Troubleshooting Network Connectivity Issues
  • Exercise 1: Troubleshooting a Network Problem (1)
  • Exercise 2: Troubleshooting a Network Problem (2)
Module 6: Troubleshooting Remote Connectivity Issues
  • Lesson 1: Troubleshooting VPN Connectivity Issues
  • Lesson 2: Using Remote Desktop
  • Lesson 3: Troubleshooting User Issues by Using Remote Assistance
  • Lesson 4: Troubleshooting NAP Issues
  • Lesson 5: Troubleshooting DirectAccess Issues
  • Lab: Resolving Remote Connectivity Issues
  • Exercise: Resolving a Remote Connectivity Problem
Module 7: Troubleshooting Logon and Resource Access Issues
  • Lesson 1: Troubleshooting User Logon Issues
  • Lesson 2: Troubleshooting User Profile Issues
  • Lesson 3: Troubleshooting File Access Issues
  • Lesson 4: Troubleshooting File Permissions Issues
  • Lesson 5: Troubleshooting Printer Access Issues
  • Lab : Troubleshooting Logon and Resource Access Issues
  • Exercise 1: Troubleshooting Offline Files
  • Exercise 2: Troubleshooting a Missing Drive Mapping
  • Exercise 3: Troubleshooting Missing Files in My Documents
  • Exercise 4: Troubleshooting a File Access Issue
Module 8: Troubleshooting Security Issues
  • Lesson 1: Recovering Files Encrypted by EFS
  • Lesson 2: Recovering BitLocker-Protected Drives
  • Lesson 3: Troubleshooting Internet Explorer and Content Access Issues
  • Lab: Troubleshooting Security Issues
  • Exercise 1: Recovering a BitLocker-Protected Drive
  • Exercise 2: Troubleshooting an Internet Explorer Security Issue
Module 9: Troubleshooting Operating System and Application Issues
  • Lesson 1: Troubleshooting Application Installation Issues
  • Lesson 2: Troubleshooting Application Operations Issues
  • Lesson 3: Applying Application and Windows Updates
  • Lab: Troubleshooting Operating System and Application Issues
  • Exercise 1: Troubleshooting Windows Updates
  • Exercise 2: Troubleshooting AppLocker Policy Application
  • Exercise 3: Troubleshooting Application Startup

Learn to install and configure servers, server roles and features and how to deploy core network services

  • Introducing Windows Server 2012 R2
  • Installing and Confi guring Windows Server 2012 R2
  • Configuring Windows Server 2012 R2 Local Storage
  • Configuring Access to Files and Shares
  • Configuring and Monitoring Print and Document Services
  • Configuring Remote Management of Servers
  • Configuring Hyper-V
  • Creating and Confi guring Virtual Machine Storage
  • Creating and Confi guring Virtual Networks
  • Configuring IPv4 and IPv6 Addressing
  • Configuring Dynamic Host Confi guration Protocol
  • Deploying and Confi guring Domain Name System
  • Installing Domain Controllers
  • Active Directory User and Computer Accounts
  • Active Directory Groups and Organizational Units
  • Creating and Applying Group Policy Objects
  • Configuring Security Policies
  • Configuring Application Restriction Policies
  • Configuring Windows Firewall

What Do I Need to Know About the Desktop Support Technician course?

Take your learning online and work towards a career in desktop support with our Desktop Support Technician course. Complete your learning in an average of 3-6 months and graduate with 6 certifications that are key to your next career move! 
Complete the course via our state of the art learning platform and benefit from dedicated tutor support whenever you need it!


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