Preparing your future career......
Get in touch Your account

Request more information

If you prefer, you can get the information in an instant pack.

Call now: 01202 238640

โ€‹

Course name

Location

Date: DateFrom - DateTo

Fill in the form below or give us a call to start the booking process.

Call now: 01202 238640

โ€‹
Launch your new career in IT

Desktop Support Technician

Desktop support requires the right knowledge. Your next employer won’t expect you to have a degree in computing, but you will need to prove your ability to do the job and do it well. If you’re looking to start your career here, or want to upskill and boost your earning potential, getting certified is key.

To secure employment in this role, many employers look for specific hard skills like proof of your ability to diagnose faults, software installation and configure servers. These technical abilities aren’t the only attributes that will make you stand out though - employers also look for soft skills including the ability to problem solve, prioritise your workload and excellent communication skills.

If you’ve already got the soft skills, why not get certified and start your career as a Desktop Support Technician?

desktop-support-tech.png

What Does a Desktop Support Technician Do?

As a Desktop Support Technician, you’ll often be the first point of call for technical issues. So, if someone is struggling to install the printer driver or can’t download the latest Windows update, you’ll be called upon to help. What might seem trivial to you can help the company immeasurably.

You’ll be supporting people from all levels of the business, from receptionist to CEO, so keeping communication clear and free from technical jargon will really pay off. You’ll also support other members of the technical team, assisting with routine updates and team training.

No two days will be the same – you can be assisting a colleague with their desktop computer one moment and diagnosing software incidents the next. You’ll be responsible for second line support in person and remotely which means you’ll be in contact with different colleagues, giving you a social and varied career.
 

How Do I Become a Desktop Support Technician?

To land a role here, you’ll need to have an interest in technology and have general understanding of many areas of IT – if those skills are lacking, you’ll need to consider brushing up on areas like networking issues, configuring devices, troubleshooting software and hardware and server configuration and its features.

You can develop key skills by undertaking training courses that lead to industry recognised certifications – these can be the difference between starting your new career, and well, not.

A typical day can see you solving network and operating system issues, managing identity and data breaches, maintain and manage the computer systems. The average salary of a Desktop Support Technician is £22k, as your career progresses, you could see yourself taking on further responsibilities, including team management, with your salary rising up to £33k.

In short, it will take a little time to get there. If you’re in need of upskilling, it can take on average 6-9 months to get certified. You’ll need to ensure you’re taking the most relevant certifications that employers are looking for, so be sure to look out for courses with networking, software installation, configuring Windows devices and servers, and deploying network services.

Fill in the form below or give us a call to start the booking process.

Call now: 01202 238640

โ€‹

Desktop Support Technician

Build your foundational knowledge of desktop, laptop and mobile systems, servers, software installation and securityBuild your foundational knowledge of desktop, laptop and mobile systems, servers, software installation and security

  

Develop your understanding of a wide variety of issues ranging from networking and operating systems to mobile devices and securityDevelop your understanding of a wide variety of issues ranging from networking and operating systems to mobile devices and security

Learn to set up, upgrade and maintain all versions of Windows, work with visualisation technologies and configure and secure mobile devicesLearn to set up, upgrade and maintain all versions of Windows, work with visualisation technologies and configure and secure mobile devices

Manage identity, remote access, apps, updates and recovery, data access and protection to plan desktop and device deploymentManage identity, remote access, apps, updates and recovery, data access and protection to plan desktop and device deployment

Resolve and identify desktop application, networking and security issues and learn to manage and maintain systems that run Windows 7 client

Learn to install and configure servers, server roles and features and how to deploy core network services

What Do I Need to Know About the Desktop Support Technician course?

Take your learning online and work towards a career in desktop support with our Desktop Support Technician course. Complete your learning in an average of 3-6 months and graduate with 6 certifications that are key to your next career move! 
 
Complete the course via our state of the art learning platform and benefit from dedicated tutor support whenever you need it!

 

Price Match Guarantee

At The Training Room we strive to offer our customers first-class service and training a competitive prices. In order to uphold our IT Price Match Guarantee we actively monitor the prices offered by our competitors. If you find a cheaper price for the same training - we'll match it.

Read our Terms and Conditions here